Privacy Policy

R&H Luxury Yacht Pvt. Ltd. We operates the website https://www.luxuryyachtgoa.com and provides yacht rentals/charters and related enquiry and booking support (the “Services”).
This Privacy Policy explains how we collect, use, share, store, and protect personal data when you visit our Website, submit a lead/enquiry form, click the WhatsApp button, or use our Services.

Personal data collected

We may collect the following personal data, depending on how you interact with us:

  • Contact details: Name, phone number, email address.

  • Enquiry/booking details: Desired date/time, number of guests, pickup/preferred location, service preferences, and any message you submit in the lead form.

  • WhatsApp communications: If you contact us via WhatsApp, we receive the information you choose to share (such as your name, number, and chat messages) and use it to respond and support your enquiry.

  • Cookies and similar technologies: Cookies may be used to support analytics and advertising, as described below.

We do not ask for or collect government ID documents for bookings.

How personal data is used

We may use your personal data to:

  • Respond to enquiries/leads submitted via forms or WhatsApp.

  • Provide quotes, availability, and booking coordination.

  • Communicate operational details (timings, boarding instructions, changes, cancellations, customer support).

  • Improve Website performance and measure marketing effectiveness.

  • Maintain security, prevent fraud/abuse, and troubleshoot issues.

  • Comply with legal obligations (accounting, taxation, and responding to lawful requests).

Consent and lawful use (India)

Where required, personal data is processed based on your consent for specific purposes, and you may withdraw consent as described below.​
The DPDP Act also provides Data Principals rights and expects clear notice plus accessible grievance-redress mechanisms from Data Fiduciaries.​

Cookies, GA4 and Google Ads

The Website uses Google Analytics 4 (GA4) to understand Website usage (for example, traffic sources and user interactions) so the Website and marketing can be improved.​
The Website also uses Google Ads features that may use cookies/identifiers to measure ad performance and show relevant ads.

Cookie controls:

  • You can control cookies through your browser settings and clear existing cookies at any time.

  • If you disable cookies, parts of the Website may not function as intended.

Sharing of personal data

We do not sell your personal data. We may share personal data only when necessary for the purposes stated above, such as:

  • Service providers (Website hosting, IT support, analytics/measurement providers).

  • Operational partners involved in fulfilling a booking (for example, yacht operators/crew coordination) limited to what is necessary to provide the service.

  • Legal/regulatory authorities if required by law or to protect rights, safety, and security.

Data retention

Personal data is retained only for as long as necessary for the purposes described in this Policy, unless longer retention is required by law.
If you withdraw consent, we will stop processing for that purpose and erase data within a reasonable period unless we must keep it for legal compliance or an ongoing legitimate need.​

Data security

Reasonable technical and organizational safeguards are used to protect personal data against unauthorized access, alteration, disclosure, or destruction.
No internet transmission or storage system is guaranteed to be 100% secure.

Your rights (DPDP Act)

Subject to applicable law, you may request:

  • Access to information about personal data being processed and how it is processed.​

  • Correction, completion, updating, and erasure of personal data (subject to lawful retention needs).​

  • A readily available grievance redressal mechanism.​

  • Withdrawal of consent (where processing is based on consent), which will apply going forward.​

Grievance redressal / Contact

The DPDP Act expects Data Fiduciaries to publish a contact point for grievance redressal.​
For privacy questions, requests, or complaints, contact:

R&H Luxury Yacht Pvt. Ltd.
Address: Panjim, Goa, India 
Privacy/Grievance Contact: +91 6364664768
Email: info@luxuryyachtgoa.com
Phone/WhatsApp: +91 6364664768

Children’s privacy

The Website and Services are not intended for children under 18.
If a child’s personal data is believed to have been submitted, contact us to request deletion.